Information vs. Advice
Legal information v. Advice training (NEW VIDEO) - This short video explains the difference between information and advice and how not to cross the line between the two. Here are the slides from the training.
Drawing the Line Between Legal Information and Advice - This handout explains the difference between legal information and advice.
Illinois Supreme Court legal information policy and guides:
What Information Can I Provide to Court Patrons? - This is a 1-page guide that summarizes the "Safe Harbor Policy" (a/k/a The Illinois Supreme Court Policy On Assistance to Court Patrons by Circuit Clerks, Court Staff, Law Librarians, and Court Volunteers). Page 2 has a list of legal self-help resources and referrals.
What is Legal Information? - "A Guide to Using the Illinois Supreme Court Policy on Assistance to Court Patrons by Circuit Clerks, Court Staff, Law Librarians, and Court Volunteers." This provides an extensive overview of the difference between legal information and advice.
How to use IllinoisLegalAid.org
(NEW VIDEO) This video provides an overview of ILAO and the resources on IllinoisLegalAid.org and how to use them to help people without lawyers. This video can be used to introduce new staff to the website, or as a refresher for more experienced staff. Please take our survey afterward to help us improve!
How to help patrons e-file
Creating Pathways to Civil Legal Justice courses
Creating Pathways to Civil Legal Justice is WebJunction's series of free, self-paced courses that help libraries improve access to civil legal justice. These courses aim to empower all library staff to feel more confident about conducting civil legal reference interviews and connecting patrons to important resources and information that can help improve their lives.
Public Library Toolkit
This toolkit is meant to help public librarians understand the process of legal research, effectively develop and use the information located within their libraries, utilize information located outside their libraries, with the end goal of helping the patron locate the legal information they need. Posted on the American Association of Law Libraries website.